Terms & conditions
Operator: Deckorate BV (Ondernemingsnummer: 0772.962.811)
Registered address: Noordlaan 138, 9200 Dendermonde, Belgium
Email: info@deckorate.net
Phone: 0474/81.90.82
By visiting our website and/or purchasing from us, you agree to these Terms & Conditions (“Terms”) and our Privacy Policy.
1. About Us & Contact
This website is operated by Deckorate BV. For questions about orders, products, or these Terms, contact us at info@deckorate.net or 0474/81.90.82. Please also see the Contact page on our site for practical info.
These identification details are permanently available on our site (footer or Contact page).
2. Using Our Site
- You’ll only place legitimate orders and provide accurate contact/shipping details.
- We may refuse service or cancel orders in case of suspected fraud or breach of these Terms.
- Content on the site is for general information and may change at any time.
3. Products, Prices & Payment
- Prices are shown in Euro (€) VAT included unless stated otherwise.
- We may change prices or product information at any time before purchase.
- Payment is due at checkout; your order ships after payment is received/authorized.
- If a pricing error is obvious and could reasonably be recognized as such, we may cancel and refund.
4. Order Process & Acceptance
- After checkout, you’ll receive an Order Confirmation email.
- A contract is formed when we send the Shipment Confirmation.
- If we cannot accept your order, we’ll cancel and refund any amounts paid.
5. Delivery Methods, Costs & Timing
- We offer at least two delivery methods: home delivery with tracking, and free pickup in Dendermonde (Belgium only). See our Shipping page for costs and delivery times.
- Delivery times are indicative; you’ll see options and costs at checkout.
- Risk passes on delivery; ownership passes after full payment.
6. Right of Withdrawal (Consumers) – Returns
Your legal right to change your mind (distance selling):
- You may withdraw within 14 calendar days starting the day after delivery.
- After informing us of your withdrawal, you have another 14 days to send back the goods. Proof of timely shipment is sufficient.
How to notify us:
- Email or post (any clear, unambiguous statement), or use the standard withdrawal form provided by the Belgian government:
economie.fgov.be → “Formulier voor herroeping”. (Direct link available on our Return Policy page.)
Where to return:
- Send the goods to Deckorate BV, Noordlaan 138, 9200 Dendermonde, Belgium. Full instructions are on our Return Policy page.
Refunds:
- We refund the price of the returned products, using the same payment method, within 14 days after we have received the returned goods. The original delivery cost is not refunded. Return shipping costs are at your expense, unless the product is faulty or we made a mistake.
Condition of returned goods:
- You may handle and inspect the product as you would in a shop.
- Original packaging is not required.
- If use goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods, we may charge any diminished value. We do not refuse lawful returns for this reason alone.
Exceptions:
- Custom-made products (e.g., custom skateboards designed to your specifications) are excluded from the right of withdrawal by law.
7. Legal Conformity Warranty
- All products are covered by the 2-year legal warranty on conformity for consumer goods.
- For continuous supply of digital content/services, the legal warranty applies for the entire duration if longer than two years.
- If you discover a defect, notify us within 2 months of discovery; we will repair, replace, or refund at no cost.
8. Reviews (Transparency)
- We email verified buyers a few weeks after delivery to invite a review.
- We publish genuine reviews (we may remove hate speech/unlawful content).
- The overall score displayed is the average of published reviews.
- Suspected fake reviews can be reported at info@deckorate.net.
- Learn more in our Review Policy.
9. Availability & Errors
- If a product becomes unavailable after your order, we’ll inform you and refund or propose an alternative of equal or better value (your choice).
- We keep stock data accurate; if there’s a mismatch, we will correct it quickly.
10. Intellectual Property
All content (images, text, logos, graphics) is owned by Deckorate or its licensors and protected by applicable IP laws. You may not copy, reproduce, or use content without prior written permission, except as strictly necessary to use the site or keep order records.
11. User Conduct
Do not misuse the site (e.g., introduce malware, infringe IP rights, harass others, or engage in unlawful activity). We may suspend or terminate access for violations.
12. Liability
We’re responsible for intent, gross negligence, and liability that cannot be excluded by law. We’re not liable for indirect or consequential loss where exclusion is permitted by consumer law. Your statutory rights (including the right of withdrawal and legal warranty) remain unaffected.
13. Personal Data
Your personal data is processed according to our Privacy Policy (controller: Deckorate BV).
14. Changes to These Terms
We may update these Terms from time to time. The version published on our website at the time of your order applies to that order.
15. Governing Law & Disputes
These Terms are governed by Belgian law. Disputes may be brought before the competent Belgian courts. Parties may choose mediation on a voluntary basis.
16. Company Details (Permanent Display)
Deckorate BV — Noordlaan 138, 9200 Dendermonde, Belgium — Ondernemingsnummer: 0772.962.811 — info@deckorate.net — 0474.81.90.82.