Frequently Asked Questions
- How much is the shipping cost to my country?
As every order is different (amounts/sizes/country) it's hard to have 1 shipping cost. Select the products you like and continue to the checkout page. Fill in your address and you'll get a detailed shipping cost to your country.

- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.

- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible. 

- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.

- How do we ship?
We ship all our order with Bpost with tracking ID. (national postal service with A+ rating)

- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://www.Bpost.be/track

- Does my deck comes in a box?
Yes, all of our products come in a 7mm thick double corrugated cardboard box with inside protection for a flawless delivery. 

- How can I order my own custom deck?
You can buy buying this!

- Do you have a physical offline shop?
No, at this point we only sell online. 

- Do you have a return policy?
In these COVID-19 times, shipping can be delayed by our external shipping partners. Therefor we do not offer a return or refund policy. Thanks for understanding.

- How can I pay?
We accept, Paypal, Visa, Mastercard & American Express, Maestro, Bancontact, iDeal. 

- Can I skate on my deck from Deckorate?
Of course! All of our decks are made from quality maple wood and very strong. Just add some grip tape and some axles and wheels. 

- My question is not listed above.
Feel free to contact us at any time and we're happy to help you.