The Roadblocks We Faced & How We’re Moving Forward

Running a business isn’t always smooth sailing. Over the past few months, we’ve faced some of the biggest challenges since we started, and we want to be transparent with you about what happened, how we handled it, and what we’re doing to make sure it never happens again.

The Supplier Disaster

At the end of last year, we placed an order for new decks that were supposed to arrive in November—perfect timing for the holiday season. Well, November came and went, and those decks? Nowhere to be seen. Delays happen, but this was something else entirely. To this day, they haven’t even arrived.

To avoid future delays, we had placed an even bigger order of decks by boat, thinking this would help us stay ahead of demand. But when they finally arrived, we realized something was very wrong. The supplier had sent the wrong size.

This mistake wasn’t just a minor inconvenience. It meant that:

• Our custom heat stickers were too small to fit the decks.

• The decks didn’t fit in our shipping boxes, making fulfillment a nightmare.

By the time we realized how bad the situation was, we had no choice but to reorder everything with a new supplier. Of course, that process took time as well.

The Fallout

Naturally, delays led to frustration. We completely understand why so many of you were upset. We received an overwhelming number of emails and messages—so many that we physically couldn’t respond to everyone in time. People wanted updates, refunds, and answers. Some even thought we were a scam, which was really painful to see.

We’ve been around for years, pouring our passion into bringing you the best automotive-inspired decks possible. Seeing that trust shaken was incredibly hard. Refunds had to be issued, bad reviews started coming in, and it felt like an uphill battle every day.

What We’re Doing About It

This whole experience has been a massive learning moment. Here’s what we’re doing to make sure it never happens again:

• New & Reliable Supplier: We’ve switched to a more trustworthy supplier with strict quality control. We’ve already tested their products, and they meet our standards.

• Better Quality Checks: Before production, we now double-check every spec and measurement to ensure no surprises.

• More Frequent Updates: Communication is key. We’ll be more proactive in keeping you updated on orders, shipments, and any possible delays.

• Stronger Customer Support: We’re improving our response time and making sure no message goes unanswered.

The Financial Strain & Moving Forward

I want to be completely honest—this situation put a huge strain not only on my business but also on me personally. Running this business on my own, I felt the weight of every delay, every refund, and every negative message. At some points, I genuinely feared that everything I had built was going to collapse. It was one of the most stressful periods I’ve ever experienced.

On top of that, we also ran into issues with our email servers, making communication even harder. Some emails never reached customers, and responses were delayed, which only added to the frustration. I hated knowing that people were waiting for answers and I couldn’t get back to them in time.

Financially, this was a major setback. Refunds, reorders, and delays put a lot of pressure on cash flow, forcing me to make tough decisions. But slowly, I’m getting back on my feet. I’ve learned from this, made the necessary changes, and I’m determined to rebuild stronger than ever.

I want to sincerely apologize to everyone impacted by these delays and miscommunications. Your support means everything to me, and I’m doing everything I can to get back to business as soon as possible.

I know that trust isn’t just given—it’s earned. For those of you who stuck with me during this rough period, I can’t thank you enough. And for those who were disappointed, I completely understand and I’m working hard to make things right.

Thank you for riding this wave with me. Better things are coming!