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Frequently asked questions
Product
Absolutely! We restock all of our products as quickly as possible. Be sure to follow our social media channels for updates on restocks.
While these are real skateboard decks and can definitely be skated, we wouldn’t recommend it—mostly because they’re too beautiful to risk any damage! The designs are created using a heat vinyl sticker, which could wear off more easily than a direct print. These decks are primarily meant to be showcased as wall art, but if you’re tempted to ride, just know they’re fully capable.
Custom deck
Creating your dream deck takes about 4-6 weeks, depending on how many requests we’re working on. During busier times, it might take a bit longer, but trust us, it’ll be worth the wait!
It’s easy! Go to custom deck and upload a high-resolution sideview picture of your car (minimum 1600px) and a detailed picture of your wheels. Feel free to send extra pictures to info@deckorate.net. The more, the merrier!
Give us the full scoop! Tell us everything about your car—type, year, wheels, suspension, calipers, and any other cool details. The more info and photos you provide while ordering your custom deck, the more epic your deck will be!
Our team will craft a highly detailed vector design of your car, perfected down to the last detail. This process typically takes about 3-4 weeks, but the timeline may vary depending on the number of requests we’re handling. So, please have some patience!
Absolutely! We’ll send you the design via email for your feedback and approval. Need some tweaks? No problem—just keep in mind that adjustments can add 1-2 weeks to the timeline.
Custom decks cannot be returned or canceled once we’ve started the design process. Since these decks are made specifically for you, they’re non-returnable and non-refundable. However, we do have a full approval process in place to ensure you’re happy with the design before it’s finalized. If your deck is damaged during shipping, we’ll replace it, but otherwise, returns aren’t possible.
Once you’ve approved the design, we’ll put your deck into production and get it shipped out in 1-2 weeks. You’re almost there!
Shipping
Yes, we ship to almost every corner of the globe! We offer free shipping to the US, UK, and EU. For other countries, shipping costs may apply and will be calculated at checkout. If your country isn’t listed, just shoot us an email, and we’ll do our best to make it happen.
We primarily use Bpost, a trusted and reliable Belgian company known for its excellent service. While we typically ship with Bpost, the carrier can sometimes vary. If you have a specific carrier preference, please let us know, and we'll do our best to accommodate your request.
Delivery times vary depending on where you are. Orders processed locally take about 5-7 business days, while international orders can take anywhere from 7-16 days. You’ll receive all the delivery details in your confirmation email.
No worries! Just shoot us an email, and we’ll do our best to get your country added to our shipping list. While we can't guarantee it, we're committed to making worldwide shipping as accessible as possible.
We offer free shipping to the US, UK, and EU, so if you're in one of these regions, you're covered! For other locations, just add your favorite products to your cart and proceed to checkout. Once you enter your address, you'll see the detailed shipping costs based on your location, order amount, weight, and other factors.
Creating your custom deck is a true labor of love, and it requires a bit of patience. We handle many requests simultaneously, so while the initial design phase typically takes 3 to 4 weeks to bring your unique vision to life, please keep in mind that we're working on multiple decks at once. If we need to make changes or you have feedback, this adds another 1-2 weeks. Once the design is finalized, we move on to printing and shipping, so the entire process can take up to 8-10 weeks. We appreciate your patience as we craft something truly special for you!
Returns
We want you to love your purchase, and if something isn’t quite right, we’re here to help. Returns are possible for most items—just check out our return policy for the details. However, custom decks are a different story. There's a full approval process in place where we work with you until you're completely satisfied with the design. Since these decks are made just for you, we don’t accept returns. The only exception is if the deck is damaged during shipping; in that case, we’ll gladly replace it.
Once we receive your return in perfect condition, we’ll process your refund within 14 days. So, as long as your item arrives at our depot in mint condition, you’ll have your refund before you know it!